About the job
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
The teams you could be joining
Phone Team Develops Voice and SMS solutions for seamless e-commerce customer support, integrating third-party telephony and enhancing voice automation.
Apps Team Builds native apps connecting Gorgias to external services, including messaging (e.g., Gmail) and e-commerce (e.g., Shopify) integrations.
Developer Relations Team Ensures a secure, well-documented API, enabling external developers to build and connect apps, and supporting a growing app ecosystem. Second, that team is in charge of providing authentication & authorization capacities to external and internal developers.
Growth Team Manages the user journey from onboarding to billing, ensuring a seamless experience while preventing fraudsters from abusing the platform.
In-App Analytics Team Creates in-product analytics and real-time processing features, supporting internal teams with advanced tooling and datasets.
Streaming Infrastructure Team Builds a scalable data streaming platform, providing tooling, monitoring, and guidelines to propagate and aggregate data across multiple availability zones
What You'll Do
- Team up with Product and Design to build clean, responsive, and super-fast features that solve real customer problems.
- Optimize our apps for speed and scalability, ensuring they work smoothly on any browser
- Write clear, maintainable code, and follow best practiceswhile keeping things flexible and pragmatic.
- Work in an agile environment, collaborate on code reviews, and help us ship top-notch features quickly.
- Youve got 5+ years of experience with TypeScript and React.
- You know the ins and outs of the frontend stackCDN, Cache, bundlers (vite, webpack/rspack), test runners (jest/vitest), CI/CD.
- Youve worked in high-traffic environments where scalability and performance are crucial.
- Youre comfortable balancing frontend and backend needs and can give thoughtful input on API design.
- You follow best practices, but you're not afraid to make smart trade-offs when necessary. You build scalable and reliable frontend applications:
- You leverage React composition model to build reusable, well tested and flexible components.
- You're familiar with modern async state handling (react-query).
- Inversion of control and the testing pyramid are familiar concepts to you.
- You know how to build great UIs that look good and feel even better, using modern CSS and UX principles.
Bonus Points If You Have:
- Pnpm for tooling
- Youre familiar with frontend UI/UX scaling topics like design systems
- Youre interested in frontend architecture and platform work
Our interview process consists of 4 main steps and typically takes around two weeks from the initial screening to the offer stage, with feedback provided every 48 hours.
- Meet one of our tech recruiters (30 minutes)
- Meet two of our Engineering Managers (45 minutes)
- Technical Stage: live coding session (60 minutes) Meet the team (60 minutes)
- Meet the CTO and co-founder (30 minutes)
Company Benefits And Perks
- 5-week vacation plus 2 weeks RTT
- Paid sick leave
- 6 weeks full remote/year
- Paid parental leave (16 weeks)
- 50% of public transportation reimbursed
- MacBook Pro
- Personal credit card to buy lunches (we use Swile)
- We provide private health insurance (we use Alan)
- Get up to 700 to set up your workstation at home (working from home should feel breezy)
- Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
- Every quarter, we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Lets grow together!
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